Privacy policy.

Bespoke Care by Kristy ("we", "our", "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website, fill out our contact forms, subscribe to marketing communications, or use our booking system.

By using our website or providing your information, you agree to the terms of this Privacy Policy.

1. Information We Collect

We collect the following types of information:

1.1 Information You Provide

  • Contact Forms: When you fill out our contact form, we collect your name, email address, phone number, and any additional details you provide in your message.

  • Marketing Opt-In: If you subscribe to receive marketing communications, we collect your name and email address.

  • Booking System: If you use our booking system (e.g., Calendly), we collect details such as your name, email, phone number, and booking preferences.

1.2 Automatically Collected Information

When you visit our website, we automatically collect certain information via cookies and analytics tools, including:

  • Your IP address, browser type, and device information.

  • Pages you visit and the time spent on our site.

1.3 Sensitive Information

We do not intentionally collect sensitive personal information unless required for the specific services you book with us.

2. How We Use Your Information

We use your information for the following purposes:

  • To respond to inquiries made via our contact form.

  • To manage bookings, appointments, or cancellations.

  • To send marketing emails (if you’ve opted in) about our services, offers, or updates.

  • To improve our website and personalise your user experience using analytics tools.

  • To comply with legal obligations, such as record-keeping and regulatory compliance.

You can opt out of marketing communications at any time by clicking the "unsubscribe" link in our emails.

3. How We Share Your Information

We respect your privacy and will not sell or share your information with third parties, except:

  • Service Providers: Third-party tools like Squarespace (hosting), Calendly (booking), or email marketing platforms (e.g., Mailchimp) may process your data on our behalf.

  • Legal Compliance: If required by law or to protect our legal rights.

4. How We Store and Protect Your Information

We take reasonable steps to protect your personal information, including:

  • Secure servers and encrypted storage of sensitive data.

  • Restricting access to personal information to authorised personnel only.

However, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.

5. Cookies and Tracking

Our website uses cookies and analytics tools (e.g., Google Analytics) to:

  • Enhance user experience.

  • Analyse traffic patterns and site usage.

You can disable cookies in your browser settings, but some features of our site may not function properly.

6. Third-Party Tools

We use third-party tools to provide certain functionalities:

  • Squarespace: Hosts our website and collects basic visitor data.

  • Calendly: Manages booking and appointment data.

  • MailerLite/Mailchimp: Used for email marketing (if applicable).

These providers may collect and process your information according to their privacy policies.

7. Your Rights

You have the following rights regarding your personal information:

  • Access: Request a copy of the information we hold about you.

  • Correction: Request corrections to inaccurate or incomplete data.

  • Erasure: Request the deletion of your data, subject to legal or regulatory obligations.

  • Withdrawal of Consent: Opt out of marketing communications or withdraw consent for data processing.

To exercise these rights, please contact us using the details below.

8. Data Retention

We retain your personal information for as long as necessary to provide services or comply with legal obligations. Information provided for bookings, marketing, or inquiries is securely stored until it is no longer needed.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or how your data is handled, please contact us:

Email: kristy@bespokecare.au

10. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated version will be posted on this page with the effective date.